FAQ
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods displayed at checkout.
Is it safe to shop on your website?
Yes! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details.
Can I modify or cancel my order after placing it?
Please contact us immediately at contactus@thenesttradingcompany.com or call 0403 733 590. We process orders quickly, so we can only modify or cancel orders that haven't been dispatched yet.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services, but our products arrive beautifully packaged.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders across Australia.
How long does delivery take?
Standard delivery typically takes 7-21 business days. You'll receive tracking information once your order is dispatched.
Do you ship internationally?
Currently, we only ship within Australia.
What if my item arrives damaged?
Please contact us within 7 days at contactus@thenesttradingcompany.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Returns & Refunds Policy for full details.
How do I return an item?
Email us at contactus@thenesttradingcompany.com with your order number and reason for return. We'll provide return instructions.
How long do refunds take?
Refunds are processed within 5-10 business days after we receive and inspect your returned item.
Products & Care
Are your products authentic?
Yes! We source all our home decor, furniture, and accessories from trusted suppliers and stand behind the quality of every piece.
How do I care for my furniture and decor items?
Care instructions vary by product and material. Please refer to the product description or any care labels included with your item. For specific questions, contact us at contactus@thenesttradingcompany.com.
Do you restock sold-out items?
We try to restock popular items when possible. Email us at contactus@thenesttradingcompany.com to inquire about specific products.
Can I see products in person before buying?
We are an online-only store at this time. However, our product photos and descriptions are designed to give you the most accurate representation of each item.
Contact & Support
How can I contact you?
Email: contactus@thenesttradingcompany.com
Phone: 0403 733 590
What are your business hours?
We respond to emails and calls during standard Australian business hours, Monday to Friday.
I have a question that's not answered here. What should I do?
Please reach out to us at contactus@thenesttradingcompany.com or call 0403 733 590. We're happy to help!